Refund policy

Return & Refund Policy

Effective date: October 20, 2026

1. Food-contact hygiene

Our products touch food. For hygiene and food-safety reasons, we cannot accept returns of opened, used, washed, or partially used items or cases.

2. Unopened cases

You may return unopened, sealed cases in original, resalable condition within 14 days after pickup or delivery. Contact us first at 4dragonclub@gmail.com or 626-283-0476 with your order number to get return approval. Returns sent or dropped off without approval may be refused.

Custom-printed, special-order, clearance, and final-sale items cannot be returned unless defective.

3. Damaged, defective or wrong items

Please inspect your order on receipt. Report damaged, defective, missing, or wrong items within 7 days, with your order number and clear photos of the product, the case, and its label. We will replace the item, issue a refund, or give store credit, at our choice. You do not pay return shipping or a restocking fee for these items.

4. Restocking fee and return shipping

Non-defective returns are charged a restocking fee of 15% of the item price. You pay return shipping, or you may drop off returns at our Rosemead location during business hours. Original delivery or shipping charges are not refunded for non-defective returns.

5. Refunds

After we receive and inspect an approved return, we will refund the original payment method within 5-10 business days. Your bank or card issuer may take extra time to post the refund.

6. Contact

Arbor Home LLC, 7424 Columbia Street, Rosemead, CA 91770. Phone 626-283-0476. Email 4dragonclub@gmail.com.